You can call us first in an emergency – stopping further damage is a condition of most insurance policies. We can help with immediate mitigation measures and then assist you in notifying your insurer correctly. However, you should inform your insurance company as soon as reasonably possible, and we can guide you through that process.

Your premium is more likely to be affected by making a claim rather than by which contractor you use. Using professional contractors who follow insurance protocols may actually reduce the risk of complications that could indirectly impact future premiums. We work efficiently to keep claim costs reasonable while providing thorough restoration.

While insurers may suggest their preferred contractors, you generally have the right to choose who repairs your home. We have established relationships with most major insurers and can often be approved as your chosen contractor. Our insurance-specific documentation and experience usually satisfy insurer requirements.

This varies significantly depending on the complexity of the claim and your insurer's processes. Simple claims might be approved within days, while more complex situations could take 2-3 weeks. Our properly formatted documentation and insurance expertise help minimise delays, and we can often begin emergency mitigation work while approval for full repairs is pending.

While you'll need to officially report the claim and provide some information to your insurer directly, we can manage most of the technical aspects. This includes damage documentation, scope of works preparation, loss adjuster meetings, quotations, and ongoing communication throughout the repair process.

Hidden damage is common, especially with water-related claims. If we discover additional issues once work begins, we'll document them thoroughly, prepare supplementary information, and work with your insurer to seek approval for the additional necessary repairs, keeping you informed throughout.

Yes, all our insurance repair work comes with the same guarantees as our standard services – typically a 12-month workmanship guarantee. Certain elements like roofing or damp-proofing may carry longer specific guarantees. These guarantees remain valid regardless of the insurance claim context.